SLA: 1d Openactive
Dispute #DSP-116: Performance Marketing Ads & ROAS Optimization
Job ID: JOB-8849 • Reason: Payment Issue
Contract Escrow:PKR 180,000
Case Statements & Testimony
Formal Submissions
Retail DirectBuyer Statement
"Ad account spent over $1,200 with zero attribution tracking firing due to misplaced pixel headers."
Zara SheikhSeller Statement
"Client dev team purged the GTM container 24 hours into launch without informing us."
Uploaded Evidence Gallery (1)
PDF Doc
Seller: ZaraGTM_Version_History.pdf
pdfseller exhibit
Direct Chat Audit Log (2)
Read-Only Transcript
Complete chronological direct messaging history between Retail Direct (Buyer) and Zara Sheikh (Seller) archived during contract lifecycle.
RRetail Direct:Buyer
Sep 22, 09:00 AM
Conversions dropped to zero overnight, what happened?
ZZara Sheikh:Seller
Sep 22, 09:30 AM
Your internal team published an empty GTM container over ours.
BINDING ESCROW RESOLUTION DESK
Total Locked Escrow: PKR 180,000